Frequently Asked Questions
What kind of precious metals do you buy, and in what quantities?
We buy gold, silver, platinum, palladium, and other precious metals in any quantity. Whether you have small amounts or large quantities, we provide competitive pricing and efficient service.
Do you buy from individuals or members of the public?
No, as a registered refinery (SADPMR), we are only permitted to buy from gold and precious metal dealers. However, we can refer you to a trusted dealer if you wish to sell your precious metals.
Can you assist with the onboarding and KYC (Know Your Customer) documentation process?
Yes, we have significant experience in assisting with the onboarding and KYC documentation process. We provide templates and step-by-step guidance to ensure compliance with all legal requirements.
What are your payment terms and conditions?
We offer market-related rates for your precious metals, and payments are made promptly once the transaction is complete. We guarantee a secure and transparent payment process.
Is it safe and easy to deliver precious metals to you?
Yes, our facility is secure and private, ensuring safe delivery and handling of your precious metals. We provide clear instructions for the secure delivery of materials.
What is the process after I deliver precious metals for sale to you?
Once your precious metals are delivered, we weigh and scan them using an XRF scanner. After agreeing on the values, we process your payment as soon as possible, typically within a short time.
What documents are required for a precious metal sale to take place?
We require KYC (Know Your Customer) documents, such as identification and proof of source, in line with international standards. For some sales, we may also need photographs of your operations or additional information.
Do you do “off-book” transactions (no paperwork)?
No, we do not engage in any transactions without the appropriate documentation. All our transactions are conducted transparently and in full compliance with legal requirements.
Do you refine gold, or only buy it and send it elsewhere for refining?
Tafato Group owns and operates its own refining facility in Johannesburg. We handle the entire refining process in-house, ensuring that you receive high-quality refined metals.
